Our marketing team recently completed a survey of IT types at banks and credit unions, asking about data breaches, identity theft, information security costs and risks. The survey uncovered some interesting results, especially regarding how they regard insider threats (very seriously) and the estimated organizational costs of a major data breach (more than you’d think).
With most of the security discussion focused on consumer banking (phishing, stronger auth of retail online banking), we were also intrigued by feedback about business banking customers. The majority of respondents agree that business customers demand greater security for Web and electronic banking services. They also agreed that business customers would be willing to limit access to certain services for specific users connecting from specific computers.
This is a departure from thinking on the consumer side — banks just can’t force individual users to log in from only one machine. (Even if logging in from another machine requires you to take and extra step, like answering a secret question.) Getting consumers to work with anything other than username and password is going to be challenging; this is one reason why I have so much hope for CardSpace. (I am tempted to refer to consumers as lazy but a) that’s not really accurate and b) they have been trained into their malaise.)
It may not fit for consumers, computer-based access control makes perfect sense for a lot of business banking services. As a business owner, I would probably only want authorized users from my accounting team to have access to payroll or wire transfer services, and only from known computers in the office. Or I would only want known POS systems connecting with my bank’s remote deposit capture servers.
We will be sharing the complete results of the survey on a Webcast October 10 and 1 p.m. EST, sharing the virtual dais with Tripp Johnson of Cornerstone Advisors (the guys behind the very amusing www.gonzobanker.com). More details and registration information here: http://www.trustednetworktech.com/webinar_banksurvey.asp.