From what I’ve seen I’d say that enterprises have achieved the opposite kind of translucency with their identity management programs. Though enterprises have achieved some degree of process transparency by suffering through the pains of documenting, engineering, and re-engineering process, they haven’t been able to achieve data transparency. Identity information has yet to become readily available throughout the enterprise in ways that the business can take advantage of. Identity information (such as entitlements) has yet to achieve enterprise master-data status. Worse yet, the quality of identity data still lags behind the quality of identity-related processes in the enterprise.

For those of you attending the Advanced Role Management workshop at Catalyst this year, you’ll hear me and Kevin present the findings from our recent roles research. Throughout our interviews we heard identity teams discuss their struggles with data management and data quality. Finding authoritative sources of information, relying on self-certified entitlement information, and decoding arcane resource codes were just some of the struggles we heard.  No one said that identity data transparency was easy, but without it enterprises can only achieve identity translucency and not true transparency.

(Cross-posted from Burton Group’s Identity Blog.)