tuesdaynight

Over the last 6 or so months, Bob Blakley and I have been doing a lot of listening and thinking about privacy.  To successfully re-launch our privacy coverage, we needed to lay a wide foundation that would serve to support future research.  We needed to provide a meaningful starting point for our customers.  Since our customers’ jobs are not typically focused on privacy, we needed to start with a form of first principles and build outward. 

I’ve learned that it is generally frowned upon to use the second person in our reports – too informal I am told.  Use the blog if you want to address the audience directly.  Normally, I don’t have a problem avoiding the second person, but this report proved to be a challenge.  We had to work hard not to write without using “you.”  And why was that? Privacy discussions are and must be inclusive.  They involve each of us on a far more personal level than a discussion of, say, account lifecycle management.   Cognizant of privacy implications or not, the decisions you make on a daily basis have effects the privacy of your customers and partners.

Because privacy is personal, because it requires concerted behavior throughout the enterprise, discussions about privacy must include everyone.  You.  Me.  Everyone. To guide concerted behavior, in our recently released privacy report, we put forth a Golden Rule as a means of developing and evaluating privacy principles leadings to practices and behaviors:  Continue reading "The beginning of the beginning: our privacy report publishes"...